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New Member
Posts: 1
Registered: ‎10-28-2012
My Device: Bold 9930
My Carrier: T-Mobile

MMS suddenly stopped working

My MMS suddenly stopped working afterI was trying to send a picture message during a phone call. I cannot send or receive picture messages ever since I attempted to send a picture message during a phone call. I can attach pictures onto a message but once I hit send, the message does not go through and instead I get a red X next to my message.  I did not change any of my settings or updated anything. Picture messaging was working fine up until that day. I tried resending my service books and trying to resend a picture message but it still doesn't work. I put my sim card into my old blackberry curve 8900 and tried sending a picture message and it worked, so I am assuming that this is not a network problem but a problem with my bold. I am using an unlocked verizon blackberry bold 9930 on the t-mobile network. I am running OS 7.1 bundle 1737(v., Platform (I updated to this OS after my failed attempt of sending picture messages) I also restored by bold to factory settings and resent the service books to see if it would work but it did not. I did a battery pull to see if that changed anything, but I still can't send picture messages.

Hall of Famer III
Posts: 59,066
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: MMS suddenly stopped working

Hi and Welcome to the Community..apologies for the delayed reply..hopefully you already got this resolved, but just incase!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you contact your mobile service provider for formal support.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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