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New Member
Posts: 1
Registered: ‎02-12-2013
My Device: 9370
My Carrier: Tmobile

MMS

Have new 9370 unable to get MMS to work.  Tmobile nor BB rep could help me. Anybody out their know what I could do?  Thanks

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: MMS

Hi and Welcome to the Community!!

 

Unlike SMS (which is tied strictly to your voice-level services), MMS is a service tied to your data level services. Consequently, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you need to work with your mobile service provider for formal support...they are responsible for delivering all services for which you pay to your BB. If you are subscribed to, from them, an adequate data plan to enable MMS, then they are responsible for delivering it to you...after all, you pay them for your services. They have the power to escalate your case up to BlackBerry for enhanced support if needed...but no one here can do that...only your carrier.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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