08-04-2011 08:48 AM
AS I AHAVE ACTIVATED BB SERVICE ON MY PHONE BLACKBERRY BOLD 9650 SPRINT BUT IT IS NOT WORKING AND AS MY SIM CARD ON OTHER BLACKBERRY DEVICE IT IS WORKING NO ONE IS SUPPORTING ME PLS HELP WHATS THE REASON ITS NOT WORKING
08-09-2011 12:21 AM
Hi and Welcome to the Community!
Well, first off, I wull have to parse your long punctuation-less sentence and see if I can figure out what you attempted to communicate. It's always easier to read with punctuation. So, if I have parsed it correctly, I think you have subscribed to some level of BB services from Sprint but they are not working...is that right? If so, how exactly do you know they are not working? What symptoms do you observe? What functions work and what do not? You see, if you could tell us a little bit more than "it is not working", we might be able to keep from guessing. Nevertheless, I will do so (guess).
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you will need to work with Sprint -- they are your only avenue for formal support. Look at it this way -- you pay them for services that they are not delivering to you.
Oh, one more thing:
08-09-2011 03:30 AM
Thanks for your kind reply as my exact problem is whenever i sent register mes through host routing table it is not registered some one say your sprint phone data is locked and some people says your software is not updated but i cant trace exact problem
08-09-2011 10:19 AM
08-15-2011 04:32 AM
i came to know what the exact problem is and i want solution if u can help me out my sprint is phone is from out of country as i am staying in india and my phone bold 9650 sprint support both cdma and gsm but i am using vodafone gsm and i cannot operate with cdma because it is needed to update software so just give me solution how can i update online software on my phone pls help i have purchased this for internet service which is not working pls help
08-16-2011 01:03 AM
Well, that's certainly some new information...and changes things completely!
There's nothing to add to your BB per se. Using the BB-specific services is a matter of your carrier providing those to you. And there are some things that must happen for them to do so. The first is that you must be subscribed to an adequate data plan from them to enable all of the services you desire. See this FAQ for general reference:
With hundreds of carriers in the world with dozens of variations on that generic information, there's no way for us to know if you have an adequate data plan. You should decide on the services you want and then talk to the carrier about each specific service to ensure that the data plan you have includes those.
But...that's not the end of it. Activating those services on the BB is a matter of Service Books. SBs are pushed to the BB (by the carrier) when you subscribe to their plan to include them. But, they can typically only push SBs out for specific BB models that they directly support on their network. Bringing a non-supported model BB onto their network tends to prevent them from being able to push the SBs to you so as to activate the services. And getting the SBs otherwise is possible...but quite tricky.
I suggest you start with working directly with your carrier about all of this. Hopefully they will be willing and know how to get your BB fully activated. Otherwise, it may be difficult and indeed impossible to do so. Doing so on your own requires, in your hands, a BB that is fully activated on their network so that you can extract the SBs from it and put them onto yours...a tricky process indeed...
As for this "update software" that you feel you need, you will need to provide more information about exactly what they have told you...from those words, there is no update that I can think of that you could need (except for the Service Books, of course).
Good luck and let us know!