Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎07-29-2012
My Device: Torch 9810
My Carrier: Mobitel Sri Lanka

MY BLACKBERRY 9810 Cannot be booted, Error 102,

 i tried to update the software thro desktop software but failed. somebody pls help me to get the device booted as i can not start the phone. 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: MY BLACKBERRY 9810 Cannot be booted, Error 102,

Hi sujeevan



Please try this Knowledge Base to resolve your issue :


KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader


Please note , the above method will delete all data within your device , if you have a previous backup or using BlackBerry Protect you can restore your data from those backups.


Additional Information :

KB10068 :  " JVM 102 " error is generated on the  BlackBerry Smartphone



Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.