04-06-2014 03:22 AM
need help here! T.T. my bold freeze when im on blackberry world. SO i restarting it (Take out the batery and re-insert it) but it failed to start. I think it is bcoz of the batery, when i charge it, nothing happen. there is no LED, NOTHING! Then i tried using computer to charge it, still ive got nothing. I took out the batery and the sim card and tried charging it yet nothing happen. Ive charged my bold for two hours now but ive got nothing..NO RED LIGHT FLASHING, NO SIGN IT WILL TURN ON.. PLEASE NEED HELP HEREEEE....
04-11-2014 02:28 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!