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Contributor
Posts: 10
Registered: ‎10-14-2011
My Device: storm 9500
My Carrier: LIME
Accepted Solution

MY blackberry torch get wipe out, how do I restore it?

I forget my password to open my torch, it went to 10 tries and  got wiped out. I think I have backup the phone either on blackberry server or on my pc. What should I do to get it restored? if I got it restored, do I still have the problem about the password? I might still don;t remember it if it ask for it again.

 

Thank you 

Hall of Famer III
Posts: 58,176
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: MY blackberry torch get wipe out, how do I restore it?

Hello,


PaulCheung wrote:

I think I have backup the phone either on blackberry server or on my pc. What should I do to get it restored?


KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file

KB25063 How to use BlackBerry Protect to restore data to a BlackBerry smartphone


PaulCheung wrote:

if I got it restored, do I still have the problem about the password? I might still don;t remember it if it ask for it again. 


I honestly haven't faced your specific situation, so I'm not positive if the password configuration will restore when you do the above. If you are uncertain, you can do a selective restore of only the databases that are critical (e.g., contacts, calendar, etc.):

  • KB03974 BlackBerry smartphone database list

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 10
Registered: ‎10-14-2011
My Device: storm 9500
My Carrier: LIME

Re: MY blackberry torch get wipe out, how do I restore it?

Thank you.