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New Contributor
Posts: 4
Registered: ‎07-19-2012
My Device: torch 9860
My Carrier: Etisalat

MY phone is getting restarted itself.. :(

I updated my phone to OS 7.1

No doubt i am getting very good battery timing but i am facing a serious issue. My phone is getting restarted itself again and again.. almost 5 to 6 times a day.. I have wipped my phone and tried different things.. Even tried antivirus but still same.. Can anyone please help me that what is the problem and how can i fix it.

Hall of Famer III
Posts: 58,391
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: MY phone is getting restarted itself.. :(

Hello!

 

 

You may want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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