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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎03-04-2013
My Device: Bold 9930
My Carrier: verizon

Mac OS 10.6.8, Desktop Software, Bold 9930

When connect 9930 to iMac running 10.6.8, Desktop Software (v2.4 Bld 17) does not recognize the 9930 and launch although the Finder does recognize the phone.  Have identical software on MacBook Pro running 10.6.8 and everything works like a charm. Have uninstalled and re-installed Desktop Software on iMac but to no avail.  Suggestions?

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Mac OS 10.6.8, Desktop Software, Bold 9930

Hello smarba,


The following article may assist you with detecting your BlackBerry Bold 9930 smartphone within the BlackBerry Desktop Software on your Mac:


Troubleshooting connection issues between BlackBerry Desktop Software for Mac and BlackBerry smartphone or BlackBerry PlayBookhttp://bbry.lv/J6NKra


Let us know this helps.



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New Contributor
Posts: 4
Registered: ‎03-04-2013
My Device: Bold 9930
My Carrier: verizon

Re: Mac OS 10.6.8, Desktop Software, Bold 9930

The issue remains.  After uninstalling and reinstalling Desktop Software Mgr 2.4.17 my 9930 is still not recognized.  bout This Mac -> More Info -> USB shows:


RIM Composite Device:

  Capacity:    1.98 GB (1,977,614,336 bytes)
  Removable Media:    Yes
  Detachable Drive:    Yes
  BSD Name:    disk3
  Product ID:    0x8004
  Vendor ID:    0x0fca
  Version:     2.32
  Serial Number:    CE32C8A43E7BC5BFF312B2F5D6C097752ABBF14B
  Speed:    Up to 480 Mb/sec
  Manufacturer:    Research In Motion
  Location ID:    0x24100000 / 4
  Current Available (mA):    500
  Current Required (mA):    500
  Partition Map Type:    MBR (Master Boot Record)
  S.M.A.R.T. status:    Not Supported
  Capacity:    1.97 GB (1,973,416,448 bytes)
  Available:    1.71 GB (1,714,552,832 bytes)
  Writable:    Yes
  File System:    MS-DOS FAT16
  BSD Name:    disk3s1
  Mount Point:    /Volumes/BLACKBERRY


When 9930 is connected  using USB Drive two icons appear on desktop but the Software Mgr does not launch.  When using Charge Only no icons appear on desktop although presence of RI device is noted as above.  So...?