08-30-2012 02:28 PM
I got a used BlackBerry Torch 9800 off of craigslist the other day and I plugged it into my MacBook to put some music onto my memory card, if prompted me if I wanted to charge, use mass storage, or sync. I decided I would wait until this morning to sync my phone and put music on it. I plug my BlackBerry in to my MacBook now but it doesn't prompt me for a choice. I downloaded Desktop Manager for Mac but it won't even recognize it when I try to set it up.
I downloaded the drivers onto my Desktop PC ad it works just fine, but I don't know what the problem in for my Mac.
09-04-2012 04:03 PM
Hello JonathanAndrewH and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are unable to have your Mac® detect your BlackBerry® Torch™ 9800 smartphone.
Have a look at KB30315 which will assist with troubleshooting the connection issue.