05-30-2013 07:35 AM
05-30-2013 01:47 PM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
05-31-2013 04:04 AM
05-31-2013 09:34 AM
I'm wondering if it could be a hardware issue, rather than software - are the headset speaker and loudspeaker separate components?
It is possible that this is a hardware issue...but, at an internet distance, diagnosing such is impossible. All we can do is give you various things to try, one by one ruling them in our out, until all that is left is a deduction (still not a diagnosis!) that it's a hardware issue. Hardware issues can only be truly diagnosed by a qualified technician with the device in their hands...which, at an internet distance, is impossible.
Your choice is to continue with the deductive tests we can give you, or seek in-person evaluation from a local (to you) qualified hardware technician. As for your warranty question - that is impossible also to answer. BlackBerry extends, through the authorized sales/service channel, a 1-year manufacturers warranty. But, at the time of sale to the end user, the seller can alter that...I've heard of warranties as short as 15 days and as long as 2 years...so the answer to that question can only be answered by you reviewing your original purchase documentation to find out what specific warranty coverage was provided to you by the seller.
If you wish to continue with self-tests, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Still, of course, keeping mind that if the problem indeed is hardware, then there is no amount of OS or software "fixes" we can give you that can help.
Good luck and let us know!
05-31-2013 11:13 AM