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New Contributor
Posts: 3
Registered: ‎05-30-2013
My Device: Torch 9800
My Carrier: EE

Making and receiving calls

I don't seem to be able to make and receive calls on handset mode, I have to switch to speaker. Anybody suffered from the same problem, if so how much to fix? I suspect my warranty has expired - I've had the phone for more than one year Smiley Sad
Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Making and receiving calls

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎05-30-2013
My Device: Torch 9800
My Carrier: EE

Re: Making and receiving calls

Thanks for the welcome Hall of Famer, and thanks for the advice. I have tried what you suggested, but unfortunately still have the same problem. I'm wondering if it could be a hardware issue, rather than software - are the headset speaker and loudspeaker separate components?
Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Making and receiving calls


Alwaysaram wrote:
I'm wondering if it could be a hardware issue, rather than software - are the headset speaker and loudspeaker separate components?

It is possible that this is a hardware issue...but, at an internet distance, diagnosing such is impossible. All we can do is give you various things to try, one by one ruling them in our out, until all that is left is a deduction (still not a diagnosis!) that it's a hardware issue. Hardware issues can only be truly diagnosed by a qualified technician with the device in their hands...which, at an internet distance, is impossible.

 


 

Your choice is to continue with the deductive tests we can give you, or seek in-person evaluation from a local (to you) qualified hardware technician. As for your warranty question - that is impossible also to answer. BlackBerry extends, through the authorized sales/service channel, a 1-year manufacturers warranty. But, at the time of sale to the end user, the seller can alter that...I've heard of warranties as short as 15 days and as long as 2 years...so the answer to that question can only be answered by you reviewing your original purchase documentation to find out what specific warranty coverage was provided to you by the seller.

 


 

If you wish to continue with self-tests, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Still, of course, keeping mind that if the problem indeed is hardware, then there is no amount of OS or software "fixes" we can give you that can help.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Highlighted
New Contributor
Posts: 3
Registered: ‎05-30-2013
My Device: Torch 9800
My Carrier: EE

Re: Making and receiving calls

Thanks. I will continue to try your suggestions. It's a strange one, I can't think of a specific point when the problem occurred, but it did seem to go all at once, rather than a progressive failure - not sure if that is indicative or not!