03-23-2009 09:48 AM
03-23-2009 12:04 PM - edited 03-23-2009 12:20 PM
I just found the solution from another post on this forum. The fix is to download a program and run it on your pc while BB is connected to ypour PC. There is a link to the fix in a thread at pinstack (apparently there is some prohibition on posting links on this forum so I won't post it. But I searched for "Some people are have issues with Mass storage" on pinstack and found the fix.
Apparently, the mass storage feature is disabled if someone tried to (or actually did) unlock the phone. As both the first and second phone I got from ATT were refurbished phones, I now suspect that either the phones were returned to ATT after someone tried to unlock them and the ATT refurbish software doesn't fix the problem, or the ATT refurbish software actually causes the problem.
I'm asking ATT to send me a 3rd phone for which they have certified that all features are working, including the mass storage device feature.
BTW, this fix also fixed the inability of ATT Communications Manager to find the phone as a modem.
So I'm very grateful to the peson who posted the reference to the fix on this forum, and the person who posted the link to the fix program on pinstack.
However, I'm very disappointed in both ATT and BlackBerry tech support. I spent more than 10 hours total with ATT and BB tech support trying to resolve this problem. All those tech support people acted as if I was the first person who had ever called in with this problem.
BB tech concluded that the first phone was defective (which, I guess was technically true, but could have been resolved by running a simply reset program.)
ATT Data support tech concluded that ATT Communications Manager had a bug and he said he was "going to write up a bug report and send to the developers" (I didn't believe it, but who knows, maybe he really meant it.)
In any event, ATT should not be sending out refurbished phones (each of which comes with a "Recertified by ATT" sticker) when in fact not all of the phone's features work.