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New Contributor
Posts: 3
Registered: ‎12-18-2012
My Device: Curve 9300
My Carrier: Rogers

Mass storage mode disappeared?

I have been trying to connect my Blackberyy Curve 9300 to my computer, however it is not responding to being plugged in via USB. I have tried to go into the options to check that mass storage mode is enabled, however this option has disappeared from the menu. I cannot sync either as the phone is not recognising that it has been plugged into a pc, it does however charge when plugged in via USB. Does anyone have a fix for this problem please? as I am out of ideas.

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Mass storage mode disappeared?

Hello,

 

With the vanishing of the Mass Storage Mode options on the device, something has definitely gone quite wrong...so the very first thing you need to do is review the Backup link in my auto-sig on this post...do everything you can short of connecting to the PC.

 


 

Then, just as a check, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, check if the Mass Storage Mode options have returned.

 

If they have returned, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

If they have not returned, then continue...

 


 

Any chance your BB is part of a BES/Enterprise domain? If so, you should also check with your BES admins as perhaps they've restricted this function.

 

If not, then proceed...

 



To connect to the PC, you may need this trick to proceed:

  • KB10144 How to force the detection of the BlackBerry smartphone using Application Loader

As soon as you can get connected, you need to take that full local backup to your PC...hopefully that will be possible. Once connected, it may prompt you for repairs and such...which you likely need to do.

 


 

Or, you can consider reloading your OS cleanly. You may still need the above "force detection" trick.

 

At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.


You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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