12-03-2009 05:17 AM
I have just installed Blackberry Desktop Manager v 5.0.1, with Roxio Media Manager.
If I try to start the Media Manager program with the handset connected, from Desktop Manager, the start up screen appears for Media Manager, then a Windows error message, "MediaManager9 failed to respond" appears, and the program closes... If I do the same, start Media Manager WITHOUT the handset connected the program starts OK, but as soon as I connect the handset it fails
I have tried the "solution" on the Blackberry knowledge base, and "run as administrator" but it still does the same... I have also tried to reinstall Desktop Manager..
Any ideas or solutions?
12-03-2009 01:31 PM
Hi and Welcome to the Forums!
Please be explicit with the precise solutions you have already tried -- we don't want to waste your time with duplication. I cannot tell, from your post, what the KB "solution" you say you already tried is.
12-03-2009 03:29 PM
Thanks. I can't tell what level of uninstallation you have yet tried, so I'll give you here the full set...
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
3) Get a fresh download of the RIM DTM software:
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!
12-03-2009 05:30 PM - edited 12-03-2009 05:31 PM
Thanks for the details....
OK, I have followed these, and it is still not 100%
If I start "Desktop Manager" with the handset connected, the Media Manage start up screen apprears, the I get the message "Media Manage 9 faied to respond" then it closes.....
If I start "Desktop Manage" without the handset connected, then start "Media Manager" it starts OK...
I then connect the handset...
And all works OK...
Very strange... So no real "100%"solution as yet... I have searched the internet and found nothing....