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01-06-2009 11:01 AM
I had this similar problem with the media manager being greyed out - I called Verizon and s/w one of their tech support folks and apparently one issue has to do with having any of the Roxio Media creator or similar programs on your pc - for whatever reason, if you have one of these programs on there you will have to first uninstall the other Roxio program and then reinstall the media manager. I did not have one of these programs but still couldn't get to the Media Manager and so they had me uninstall the desktop software and re-install it and when I went into media, I chose media manager first (to install) and it worked perfectly. I hope this helps.
01-06-2009 02:33 PM
One of the problems, is that Roxio products conflict with all sorts of other media products. If you have Nero, other photo software, iTunes, Winamp, or anything like that, our esteemed friends at Roxio always clash with other media software.
I would imagine that you need to see whats set to startup on your machine. You can use MSCONFIG in the "run" box, or a product like Tune Up utilities startup manager to see whats starting. You should disable EVERYTHING that you don't use or need. Most commercial software developers assume they are the only ones on the machine at startup, and unfortunately hog lots of resources.
In the case of Windows XP, there can be severe clashes between software trying to control media files, etc. Vista handles it somewhat better. But Roxio has always been known to cause severe software damage.
01-06-2009 03:19 PM
I just loaded the desk top a couple of days ago with my new storm. I didn't load the Verizon disk. When I click on media
manager, it opens a small window with my iTunes play lists. I just check the box and it sends them to the storm.
01-08-2009 02:51 PM
LIke some many on this post I too was having the same problem that everyone else was discribing and fixed it by uninstalling Blackberry Desktop software 4.6 and then downloading an updated version of the BDS that included "Media Manager" It can be found at the following link. After installing it, I was able to select Media Manager and bring all kinds of media files, videos, music, pictures, or whatever.
03-04-2009 08:19 PM