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New Contributor
Posts: 8
Registered: ‎10-02-2008
My Device: Not Specified
Accepted Solution

Media-Music

As of this morning, my music and videos were unable to be opened.  I get a message that says"unable to play content".  Does anyone have a clue as to what I am to do?  I tried resetting blackberry and it still wont let me hear my music.....HELP!

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Media-Music

Hi and welcome to the forums!

 

First....BREATHE Smiley Happy

Okay when you said you reset the device did you pull the battery, or just hit the red button?

 

If you did pull the battery do this:

 

Go to OPTIONS - ADVANCED OPTIONS -HOST ROUTING TABLES click to enter, press menu key and select register now,

You will get a verification email and get new service books,

After the email:

Pull the battery while the device is ON, replace after a minute

,Let the device reboot 1-3 min, see if the problem is fixed

Please let me know!

Thanks

 

 

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New Contributor
Posts: 8
Registered: ‎10-02-2008
My Device: Not Specified

Re: Media-Music

I tried what you suggested and when it booted up the following message appeared " Uncaught exception: A browser content provider for audio/mid MIME type has already been registered with the browser. 

**There was a big red exclamation point to the left of the message**

Any other suggestions?

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Media-Music

No, but I will help you look!

You try the grey search box and I will try the knowledgebase, OK?

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Media-Music

Hi,

Go to Browser start it, menu key options, cache operations, clear all categories.

See if the problem is gone.

 

Let me know!

Thanks

 

If you need more information, please ask!

If not, please resolve the post using the options by the kudos’ star.

Just check the post that had your answer!

Thanks  

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 8
Registered: ‎10-02-2008
My Device: Not Specified

Re: Media-Music

Nope.......I appreciate your help!  I don't know what it could be and I am new to Blackberry so I am stuck.  Should I take it to Verizon and see if they can figure it out?  Other than that, I am in love with it!
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Media-Music

Hi,

Did you reset the all the browser cache, cookies, etc.?

Let me know,

Thanks,

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 8
Registered: ‎10-02-2008
My Device: Not Specified

Re: Media-Music

Yes I did and it still wont play my music or videos........is there a way to recover it, like you do for a computer?
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Media-Music

[ Edited ]

I'll have to look that up.

 

Sorry, Opera -mini is another post I'm working on!

Thanks,

Message Edited by Bifocals on 10-03-2008 02:05 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 8
Registered: ‎10-02-2008
My Device: Not Specified

Re: Media-Music

I guess that is why you're an Expert I......I haven't the slightest clue.  Don't even know what that is.......