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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎09-28-2008
My Device: Not Specified

Media Sync Problems

I just installed BB Media Sync and when I open the icon to use the program I get a pop up telling me that Media Sync failed to connect to my device?????? what the heck!

The device clearly is showing me that it is connected to the desk top yet the program isn't recognizing it for some reason.  I am finding NOTHING in the trouble shooting arena either.


Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Media Sync Problems

Hi and welcome to the forums!


If you have a media card plug the BB in and see if you can find it as a removable drive, this will test the cable.


Try using these USB drivers:


USB and Modem Drivers ENG (DM4.5 B13)




Please let me know if this works!


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