10-15-2009 01:26 PM
My once beloved pet knocked my BB off the edge of the sofa the other night - onto hardwood floor. The back and battery were both released from their nestings. I put it back together and when it came back on line, it gave an error message "there is a media card installed with errors. Use diagnostic on computer to repair" Sure enough, every single image, music file and movie that I had uploaded to it were gone.
I am not sure how I would fix this - I am wondering if anyone has hurt their BB like this and if there is a way to retrieve the files. Its strange, but during a software upgrade that T-Mobile did over the phone a few weeks ago, they had me do a backup. The unfortunate thing is that it doesn' t have a backup for the media card. So basically I backed up information I could re-retrieve and didn't save the really priceless stuff - such as my sweet granddaughter singing "you are my sunshine" to me.
If you can help, I am most grateful.
10-15-2009 05:11 PM
Hi and Welcome to the Forums!
No guarantees, but here is a KB that discusses that error:
Hopefully it contains something useful!
Good luck and let us know!