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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-26-2012
My Device: Blackberry Bold 9780
My Carrier: T-Mobile

Media section has disappear

The blackberry menu has 5 section.

  1. All
  2. Favorites
  3. Media
  5. Frequent

On the media section, it suppose to have pictures, videos etc have disappeared. And I don't know why. I already wipe all data and it seem nothing. Somebody please help me ;(

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Media section has disappear

Hi apadrusli and welcome to the BlackBerry Support Community Forums!


I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...


KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...




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