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New Contributor
Posts: 3
Registered: ‎04-22-2013
My Device: 9300 Curve
My Carrier: Bell

Memory

My 9300 is showing a message that there is no memory available for any more pictures even though there aren't any on it. I have tried clearing some apps, cache and all emails, messages, but still same message. Restarted several times, and also updated. What am I missing?

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Memory

Hi and Welcome to the Community!

 

The main thing you are missing is that the things you've mentioned are not stored in the same memory areas. Clearing out apps, cache, emails, and other messages does nothing to free up space for pictures, for they are stored in different areas. There are three types of potential memory on a BB: 1) Application Memory, 2) Device Memory, and 3) Media/SD Card Memory.


Application Memory -- This is the most crucial; it is the protected (not user accessible), dedicated, and fixed (in size) space that is available as the destination for the installation of applications (plus some application storage, overhead and such). You cannot touch AppMemory. You cannot improve the maximum AppMemory that your BB has. It is what it is. Applications can only install here...there is no option.

Device Memory -- This is space on your BB that you can touch to store files, pictures, media, etc. Typically, it is not terribly large, but it is available to you.

SD/Media Card Memory-- This is what it says...your SD card, for you to store files, media, pictures, etc. It can be as large as your BB OS can support...see this KB:

  • KB05461MicroSD card sizes supported by the BlackBerry device software

 

So it is Device or Media Card memory that you need to be dealing with to free up space for more pictures, not AppMemory (which is where the other things you mentioned that you cleared out are stored).

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎04-22-2013
My Device: 9300 Curve
My Carrier: Bell

Re: Memory

Thx. I guess I'm just dumb. I looked at everything for removing device memory (some posts said languages) but wasn't able to accomplish any of it. Thx anyway.

Highlighted
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Memory

You are not dumb...you just have not yet learned...there is a HUGE difference.

 

Languages are not in Device Memory...they, too, are in AppMemory.

 

The easiest (IMHO) way to deal with Device and Media Card memory is via Mass Storage Mode...that way, you can use your familiar PC tools (e.g., Windows Explorer, MAC File Manager, etc.) since you can then treat those BB memory areas as a USB drive on your computer:

  • KB11879 What is mass storage mode

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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