Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎08-18-2010
My Device: Bold 9000

Memos Gone!!!!

I backed up my memos to my computer via Blackberry Desktop Manager for Mac (successfully, said the popup). But it deleted all the memos in my phone too. So I said OK, since I just backed the memos up, I can just Restore them to my phone. But no, the Data File that I backed up reads 0 records for memos! I had close to 80 memos, and I need them badly. I still have the data file, but it still reads 0 records. Any help, gentlemen?

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Memos Gone!!!!

Something else must have happened. A backup does not delete data from the handheld device.

Did you sync to Entourage or something?


Look at your device > Options > Status > Menu key > Database Sizes.

Scroll down to Memos. What are the numbers to the right?


It will look something like 56/231k, or hopefully not 0/0k



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎08-18-2010
My Device: Bold 9000

Re: Memos Gone!!!!

At first I synced to Apple Mail Notes. But after that I synced to Entourage as well, when I couldn't get the result I wanted.


And I can only go to Options > Status

I don't have a Menu key option.

New Member
Posts: 1
Registered: ‎10-14-2010
My Device: Bold 9650
My Carrier: T-Mobile

Re: Memos Gone!!!!



I just had the same thing happen to me.  Did you ever figure out where the memos went? 


New Contributor
Posts: 7
Registered: ‎04-06-2010
My Device: Bold 9700
My Carrier: Vodafone

Re: Memos Gone!!!!

J Sanders,

Thank you for your advice on this post. I have a similar problem but perhaps caused differently.

I backed up my Blackberry through Blackberry Desktop Software and then upgraded to the latest version of software for my Bold 9700. However the install crashed and my Blackberry was unusable.

I reinstalled but this failed again so tried downgrading to the previous version of software.

This installed but when I restored from my backup, all of my installed applications including paid ones, plus the Memo app and all memos are gone.

I have checked my database as you suggest but Memo is not even showing.

Are memos backed up as part of the backup? Could they be hidden on my device or memory card somewhere?

Thank you for any help.



New Contributor
Posts: 7
Registered: ‎04-06-2010
My Device: Bold 9700
My Carrier: Vodafone

Memos Restored!!!!

Thank you to previous posters on this and similar issues.

Reinstalling the Memo app and then restoring from the backup recovered ALL my memos! Phew