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New Member
Posts: 1
Registered: ‎07-20-2013
My Device: curve 9300
My Carrier: bsnl

Menu Button Malfunction

[ Edited ]

Hi i am using blackberry curve 9300 3g handset, but the main problem is i cannot open the menu window by pressing the menu button in the keypad. When i press the menu button it shows a pop-up window asking for switch application and open tray options. I have pressed the menu button once only but still i am having the same problem. Please guide me through the solution so that i can easily access my menu window in the blackberry handset.

Hall of Famer III
Posts: 58,157
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Menu Button Malfunction

Hi and Welcome to the Community!

From what you describe, your BB is sensing that you are holding down the Menu button rather than a quick press/release. The button has two functions. Press/release brings up the menu of whatever the current app is. Press/hold bring up the app switcher ribbon (which is what I think you are seeing).

Try being quicker about it, holding the button down for a shorter duration. It truly should be an instant press/release to bring up the menu instead of the app switcher ribbon.

If not, then there may be something physically wrong with the button or the sensors underneath. But, as a hardware problem, internet-distance diagnostics and OS/software fixes are rarely of any value. Only in-hand evaluation by a qualified BB technician can give a proper evaluation and estimate if it's indeed a hardware problem.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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