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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎10-21-2010
My Device: Torch 9800

Menu button stopped working

I got the Torch 9800 5 days ago brand new and it worked fine till last night.  The menu button stopped working. It only works to switch an application, but does not give any other options, such as to close the application.  This creates an issue now, since I am not able to close any running application, such as google talk, BBM, and etc. All those applications close when I restart the phone.  

 

Any thoughts?

New Contributor
Posts: 2
Registered: ‎10-21-2010
My Device: Torch 9800

Re: Menu button stopped working

alright, this problem was fixed by simply removing the battery from the phone for 30 sec. Now menu works again.