06-10-2011 11:37 AM
I started in a new position not long ago with a BES Express server. First time BES admin, so go easy on me
I have a user who had a Bold 9700, which contained 5 address books all called Desktop. 3 of these were empty, one had 403 contacts and the other had 452 contacts. The one with 403 contacts sync'd up with Outlook no problem, however it seems as though whenever he added a contact directly to the device it went to the other list with 452. Blackberry Desktop can't seem to see these contacts to sync to the computer.
He was due a device upgrade, so we went to a Torch 9800. I backed up the data from his old device and restored it to the new one. Now I have 2 address books; one called Desktop with 403 items and the other called Unknown with 452 items. Again, the "Unknown" one can't be seen by Blackberry Desktop Software and won't sync to his PC.
All the fixes I've managed to find have involved deleting his lists on the device and resyncing from the Outlook client. This doesn't help me unfortunately, as he has hundreds of contacts on his device which don't exist in Outlook at all.
Any help is greatly appreciated on how I can either get the desktop software to see the "Unknown" list, or merge the two together.
11-09-2011 05:46 AM
10-14-2012 05:45 AM
Back up phone then disconnect from DM
Go to OPTIONS-->DEVICE-->ADVANCED SYSTEM SETTINGS-->DEFAULT SERVICES-->CONTACT LIST (SYNC). Here select the email addy you want to be your Default. Hit "back" button and "save". (The default list is the email addy that you WANT your contacts to be in.)
Now go back to the home screen. Go to CONTACTS-->BB Button-->OPTIONS-->CONTACT DISPLAY AND ACTIONS. Here you have to select "Allow Duplicate Names" Hit the "back" button and "save" (We will come back here later)
Download a free app on your phone called "Advance OS and LED" from App World.
Open it. At the top go to "Applications Integration" and select it.
Scroll down to "Contacts Manager" and select it
Scroll down to Lists "(View & Move & Delete)" and select "Show"
Here I would select the "re-analyze" button.
Then down where it says "Select Contact List" Select the email you want to merge with the default. (Select the email addy you want to move contacts FROM)
Then below that, where it says "Select Action" Select "Move To Default List"
(We selected the Default List in the first step)
Now select "Run Command" (If you read and follwed the directions, it will merge your 2 lists into 1.
Now go back to the home screen. Go to CONTACTS-->BB Button-->OPTIONS-->CONTACT DISPLAY AND ACTIONS. Here you have to *UNSELECT* "Allow Duplicate Names" Hit the "back" button and "save"
(This will save future issues).
On this screen you will see "Contact Lists" with email addys below it. Click of whatever addy you made default. Should tell you how many contacts at linked to it. Should be all of them. I also Selected "Wireless Synchronization" I think this allows it to sync with my email.
Go back then select the other email. Should be 0 contacts linked to it.
Your contacts are now merged.
Now you can go to your email setup. Find the default email addy and edit the Synchronization for contacts if you want to. Also you can edit the other email to not Synchronize with contacts.
I also erased my other email(SYNC) from service books as good measure. If you dont know what that means then disregard this part.
****On a totally different note, while I was figuring all this out, I tried to reload my contacts from DM a few times. Only to find my Address Book to be read only!! The issue was in CONTACTS-->BB Button-->OPTIONS-->"Select Default Email Addy" Here you have to UNSELECT "Wireless Synchronization"
Hope this helps. If its all good, back up your phone again ha ha ha
10-15-2012 01:59 PM
Good advice above - forgot about this topic!
On a side note, I resolved my original issue by backing up the phone and using a third-party backup editor tool to combine the contact lists into one. Then I had to copy all the contacts back to Outlook, wipe the phone and allow it to re-sync.
Worked like a charm, and no issues since then!