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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎12-31-2011
My Device: Torch 9800
My Carrier: AT&T
Accepted Solution

Message Icon

I used to be able to click on the Message Icon and it would automatically take me to the Inbox folder and display all incoming messages.  I had to do a reset on my device and since then, I can no longer see my messages when i click on the Message icon on the home screen.  I now have to take the extra 2 steps to go to the "Inbox" folder before i can see the meesgaes.  Does anyone know how I can fix this?

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Message Icon

Nothing should have changed.  Perhaps a battery pull will put things back to as they were.  With your phone powered on, remove your battery then replace it.

 

 

I hope that helps you.  Smiley Happy


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New Contributor
Posts: 2
Registered: ‎12-31-2011
My Device: Torch 9800
My Carrier: AT&T

Re: Message Icon

Thanks for the suggestion.  I will try anything at this point.

S15
New Member
Posts: 1
Registered: ‎01-01-2012
My Device: Torch 9800

Re: Message Icon

I've got the same problems regarding my message icon last night, exactly before New Year Eve, after restarting for three times, it runs as normal. But tonight again, got the same problems again when someone text me. I did the same things but it won't work. It says "Uncaught exception: java.lang. indexOut ofBounds Exception , then a blue box with OK ." What's problem with the blackberry?