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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-01-2008
My Device: Not Specified
Accepted Solution

Message & Call History Disapeared

Without changing any options, my BB has decided it doesn't want to keep any kind of history of email, SMS, or calls.  I've checked the general options and I have it set to Keep Messages: Forever.


It did this first on Wednesday night and again last night.  Any ideas?  Thanks.

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Message & Call History Disapeared

You're facing memory constraints in your device. Perform the following steps -


  1. Give a soft reset by removing the battery for 30sec.
  2. Check how much memory is free in your device to Options -> Status -> Free Memory. To view all the database size go to Option -> Status -> click Menu button then select Database Sizes
  3. Delete less frequently used application. To delete go to Options -> Advanced Options -> Applications -> highlight the application you want to delete -> click Menu and select Delete
  4. If you stored your picture in device memory them move them to your media card


Check the below Knowledge Bases - 


Call and SMS logs disappear when BlackBerry smartphone is low on memory


Email messages are deleted from the BlackBerry device

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New Contributor
Posts: 2
Registered: ‎08-06-2008
My Device: Not Specified

Re: Message & Call History Disapeared

done the memory thing, updated the software and now the problem is even worse.  sms and call logs are disappearing almost instantly now

why is this still a problem