04-10-2013 05:30 AM
I am being notified of messages though the red star is all of a sudden not appearing on the face of my phone for both messages and emails. I have had long discussions with my telco and other Blackberry experts though no one is able to help. Any suggestions?
04-10-2013 11:30 AM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support...and this time, don't let them fob you off. You pay them for 100% of your services and 100% of your formal support...right now, they seem to be delivering neither to you.