Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-09-2012
My Device: 9700
My Carrier: Etisalat

Message in the screen

Hi there,


A messages are appeared in my Blackberry screen often whenever I switch off my device. It says:

!Uncaught exception: Index6>=6

!Uncaught exception: Application Registry.get or waitfor(0x7c802477365c3985) owner died Thread [Thread-85048320,5]


Can you pls. assist me of this problem. One more thing, the dialed & received calls aren't appearing  in the call list, only miss call are listed.


Plus. help. Appreciate your prompt response.

Thank you.










Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Message in the screen

Hi Bayoneto and welcome to the BlackBerry Support Community Forums!


I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...


KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...




Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!