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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎11-17-2008
My Device: Not Specified

Messages are being deleted during synchronisation.

Thanks for reading,


One of the staff members that I give blackberry support to found that after synchronisation of emails using the Blackberry Desktop Software version 4.2 that his emails prior to a week ago had been deleted on all email accounts on the handset. I checked the settings and everything seemed fine but after attempting synchronisation again all his messages were deleted. He has continued to recieve new messages but if I try to synchronise now then none of the old messages go through.


We are using BIS if that helps.



Super Contributor
Posts: 257
Registered: ‎05-02-2008
My Device: BB 8530/ OS
My Carrier: Verizon

Re: Messages are being deleted during synchronisation.

Make sure that the keep messages option is set to forever.


Go to messages > options > general options > keep messages.

Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein