11-17-2008 05:57 PM
Thanks for reading,
One of the staff members that I give blackberry support to found that after synchronisation of emails using the Blackberry Desktop Software version 4.2 that his emails prior to a week ago had been deleted on all email accounts on the handset. I checked the settings and everything seemed fine but after attempting synchronisation again all his messages were deleted. He has continued to recieve new messages but if I try to synchronise now then none of the old messages go through.
We are using BIS if that helps.
11-21-2008 08:02 PM
Make sure that the keep messages option is set to forever.
Go to messages > options > general options > keep messages.