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New Member
Posts: 1
Registered: ‎01-11-2010
My Device: Bold 9000
My Carrier: Singtel

Messages auto erased

Hi got a problem here. The SMS will auto delete resulting in old messges could not be found. I bought the phone since May 2009. The first incident occures when it hits Dec 2009. All my previous sms are gone leaving on from Nov 2009. Now it is Jan 2010 and I realised that anything before Jan 2010 is gone also. I checked my sms seeting and confirm that the validity period to keep messesges are forever. So I do not know what is happening. It only happens for SMS and not MMS or emails. Is there some virus attack or setting problems? Am I the only one to have this problem? Do I have to upgrade some software?

 

Please advice you you need to know in order to rectify?

 

Tks

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Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Messages auto erased

alant, Greetings, and welcome to the BlackBerry.com Support Forums.

 

First thing? Check the File Free at Options > Status, what is the number at File Free?
Now, leaving the device powered ON, remove the battery of your device, hold a minute, replace and reboot. What is the File Free now?

Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...

And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...

Additional links to read:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...

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