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New Contributor
Posts: 3
Registered: ‎11-03-2008
My Device: Not Specified
Accepted Solution

Messages dissappear

Hi all,

I am having a problem with my email. It is a Rogers email account

The email is recieved by my blackberry fine, but when I open outlook on my desktop the messages then dissappear on my Blackberry?

Any thoughts? thanks

 

Posts: 95,533
Likes: 24,549
Solutions: 6,398
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Messages dissappear

Is it a yourname@rogers.blackberry.net address?


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New Contributor
Posts: 3
Registered: ‎11-03-2008
My Device: Not Specified

Re: Messages dissappear

no it is   myname@rogers.com
Posts: 95,533
Likes: 24,549
Solutions: 6,398
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Messages dissappear

So, to get this straight, for instance, you view emails on your BlackBerry... received, view blah blah.

 

You open Outlook on your PC, and all those emails on your BB disappear?  Quite odd.

 

I would say that IF, once you open your Outlook on your PC that newly sent emails quit coming to your BB, then that is a setting in Outlook you have not set correctly. See below.

 

So, which is your issue?


IF you are using Outlook to download your email to your desktop PC, Outlook is likely "deleting" mail from your email server when it downloads it to your PC.

There is a setting in Outlook to "Leave Messages on Server".

For MS Outlook 2003:
1. Outlook > Tools > Email accounts > View or Change existing > next.
2. Highlight the email account > Change > More Settings.
3. Advanced Tab > Leave a Copy Messages on Server
4. Check that box.

* You will need to perform this edit for each Outlook email account you have.

Other versions of Outlook have a similar setting although it might located in a slightly different location in the :advanced settings.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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New Contributor
Posts: 3
Registered: ‎11-03-2008
My Device: Not Specified

Re: Messages dissappear

that was it !! Thank you sooo much !!

It was going to my blackberry fine but after it went to my outlook inbox it would then delete it from my blackberry,,,

it is now fixed ! thanks

Jeff 

Posts: 95,533
Likes: 24,549
Solutions: 6,398
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Messages dissappear

You are welcome.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code