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BlackBerry® OS Smartphones

New Contributor
Posts: 6
Registered: ‎10-07-2012
My Device: 8520 curve
My Carrier: o2



Not sure if anyone can help me,

I just dropped my blackberry and the battery fell out, when it rebooted   The icons on the main screen had moved around and when I highlight over my email icon it just shows the word 'messages' whereas before it showed my email address.  Also it now seems to contain a mixture of my bbm messages and emails....   What have I done and how can I get it back the way it was?  I have tried taking the battery out and also restting it... still no difference.

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Messages

Hello vikkietwr


Welcome to the forums. 


Try sending the service books to your device as shown in the below article. 


How to send service books for a BlackBerry Internet Service account



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