08-23-2012 02:36 PM
I have a Bold 9790 and my mic works perfectly when recording videos or during voice command, but when i receive or make calls it doesnt work either on speaker or handset. Please help me find the mic settings or a way to fix my problem. Thank you.
08-27-2012 05:22 PM
Hi nibueso and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...