07-28-2012 09:20 AM
I have a BB 9800, and I recently downloaded the latest 6.0 OS Bundle 2921. Since then, I cannot use the ear piece when making calls. The speaker/handset menu goes back and forth and there is no sound in the ear piece. I can no longer take calls in the car while I drive. How do you resolve the problem?
07-28-2012 11:47 AM
Hi and Welcome to the Community!
Something may have gone wrong during the OS load, which would then mean reloading would be the thing to do. Or, there could be something wrong with that OS package, and you should try a different one.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!