07-10-2013 12:12 PM
Torch 9810 with AT&T.
220.127.116.114 bundle 1997, platform 18.104.22.1687
It's a company phone, I got it 1 week ago.
Since day one, people cannot hear me talking.
Once I switch to speaker mode, they hear me. If I use my bluetooth, they hear me.
I know this is a known problem, I see threads from late 2012 about it, but what's the solution?
07-12-2013 03:35 PM
Please perform a reload of your BlackBerry Device Software to address the issue with your microphone on your BlackBerry Torch 9810 smartphone. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
In the case that this process fails to resolve the issue, please contact your point of sale for options.
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