Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 5
Registered: ‎10-03-2008
My Device: Not Specified

Microsoft Exchange 2007 OWA and BIS Bcc feature not working

BlackBerry 8130 using BIS to connect to Microsoft Exchange 2007 OWA server is unable to send emails to Bcc recipient.  Any thoughts on setting that I should check on the Exchange OWA server? 
Forums Veteran I
Posts: 1,546
Registered: ‎04-01-2008
My Device: 8120, Storm, 8200

Re: Microsoft Exchange 2007 OWA and BIS Bcc feature not working

can you please explain it in more detail. What and when is it failing?
*****************************************************************************
Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved.
New Member
Posts: 5
Registered: ‎10-03-2008
My Device: Not Specified

Re: Microsoft Exchange 2007 OWA and BIS Bcc feature not working

When I compose an email message and then use the menu key to "Add Bcc:" the mail is delivered to all of the recipients listed in "To:" and "Cc:" but the mail is not delivered to any of the recipients listed in the "Bcc:" field.  I have also seen the identical problem on a BlackBerry 8330 which uses an entirely separate account but the same Exchange 2007 OWA server.

 

BlackBerry tech support has not been able to identify the source of the problem and they are still trying to figure it out. 

Highlighted
Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Microsoft Exchange 2007 OWA and BIS Bcc feature not working

Ask your BES Admin if the IT Policy "Allow BCC Recipients" is set to False.

 

It is listed under Device Only Items within the IT Policy management interface

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
New Member
Posts: 5
Registered: ‎10-03-2008
My Device: Not Specified

Re: Microsoft Exchange 2007 OWA and BIS Bcc feature not working

We do not use BES.  Does your suggestion also apply to a BIS user, is this a setting on the Exchange server?
Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Microsoft Exchange 2007 OWA and BIS Bcc feature not working


jarevalo wrote:
We do not use BES.  Does your suggestion also apply to a BIS user, is this a setting on the Exchange server?

Wow, I'm a total moron and even though this is in a BIS topic I didn't realize it.  Sorry.  Have your Exchange admin look through the message tracking logs to see if the message is even making it to the server / your outbox.

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
New Member
Posts: 5
Registered: ‎10-03-2008
My Device: Not Specified

Re: Microsoft Exchange 2007 OWA and BIS Bcc feature not working

The Bcc recipient(s) do not appear to be reaching the Exchange OWA server which I would guess is what the RIM techs are trying to figure out... but both the handheld and the Exchange server platforms have been out for a while so I don't understand why this is a problem. 
Forums Veteran I
Posts: 1,546
Registered: ‎04-01-2008
My Device: 8120, Storm, 8200

Re: Microsoft Exchange 2007 OWA and BIS Bcc feature not working

so the message after being posted on user's sent items, is msising the bcc field? only The TO: and CC: recipients are present in the sent item on OWA?

Is it afffectting all users on this EXCH OWA/ BIS set up? Have you tried another EXCH OWA/ BIS setup?

*****************************************************************************
Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved.
New Member
Posts: 5
Registered: ‎10-03-2008
My Device: Not Specified

Re: Microsoft Exchange 2007 OWA and BIS Bcc feature not working

Yes, only the "To:" and "Cc:" appear as recipients in the OWA. However the handheld also shows the "Bcc:" as a recipient.

 

This appears to be a problem for all of our BlackBerry BIS users,