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BlackBerry® OS Smartphones

Posts: 14
Registered: ‎07-13-2013
My Device: Bold 9790
My Carrier: MTN
Accepted Solution

Missing Application

Hi everyone, my bbm and blackberry protect is disappearing on my handheld and my smartphone gets hot unnecessarily when the network is on 3G or 3G&2G. Pleae help.


Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Missing Application

[ Edited ]

Hello bobbyshwain


Have you done something with your BlackBerry as those application disappeared Smiley Happy



Are you are sure those apps are not hidden somewhere within your Homescreen ? To know that On your HomeScreen press the Menu key and click on “ Show All Icon“ or “ Unhide Icon “, search your Homescreen and even check your Instant Messaging Folder, or Downloads folder ,  if you can see it but looks like faded then move your cursor over the icon and press Menu key and click  “Unhide '


If above doen't help or you're unable to loacte those then best option is to reinstall those application, but first delete those application if they already exist there . On your Homescreen Go to Options > Device > Application Management > Locate and delete Blackberry World from that list .


KB10040  :How to view or remove installed application on a blackberry smartphone


Once you have deleted Perform a battery pull restart by removing the battery while your device is Powered On wait for a min. then reinsert it back .


Finally after reboot use your BlackBerry Browser and  browse to www.blackberry.com/bbmdownload  and download the most recent available for your device model. If device prompt for a restart do it .


In same way you can reinstall BlackBerry Protect from here www.blackberry.com/protect/download   using  your BlackBerry browser .


Try it and let us know.


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