08-05-2013 10:42 AM
Hi everyone, my bbm and blackberry protect is disappearing on my handheld and my smartphone gets hot unnecessarily when the network is on 3G or 3G&2G. Pleae help.
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08-05-2013 12:28 PM - edited 08-05-2013 12:29 PM
Have you done something with your BlackBerry as those application disappeared
Are you are sure those apps are not hidden somewhere within your Homescreen ? To know that On your HomeScreen press the Menu key and click on “ Show All Icon“ or “ Unhide Icon “, search your Homescreen and even check your Instant Messaging Folder, or Downloads folder , if you can see it but looks like faded then move your cursor over the icon and press Menu key and click “Unhide '
If above doen't help or you're unable to loacte those then best option is to reinstall those application, but first delete those application if they already exist there . On your Homescreen Go to Options > Device > Application Management > Locate and delete Blackberry World from that list .
KB10040 :How to view or remove installed application on a blackberry smartphone
Once you have deleted Perform a battery pull restart by removing the battery while your device is Powered On wait for a min. then reinsert it back .
Finally after reboot use your BlackBerry Browser and browse to www.blackberry.com/bbmdownload and download the most recent available for your device model. If device prompt for a restart do it .
In same way you can reinstall BlackBerry Protect from here www.blackberry.com/protect/download using your BlackBerry browser .
Try it and let us know.