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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎11-14-2013
My Device: Curve 9320
My Carrier: Mobile Shop

Missing Blackberry device analyzer

My mobile was having softwear problems so I sent it to Delta Caring Centre as My Mobile provider requested they setup a new softwear up to date but the Blackberry device analyzer is missing and the sound booster too what should i do ?

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Missing Blackberry device analyzer

Hi OMAR

 

Welcome to BlackBerry Support Forums

 

 

Currently what is your device OS version ? On your device Homescreen go to Options > Device > About Device Version > first set of numbers on the third line = ?

 

Also please refer to this KB Article and see if you're able to locate Device Analyzer :

 

KB31922 : BlackBerry Device Analyzer Application is missing on the BlackBerry smartphone

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