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New Contributor
Posts: 5
Registered: ‎10-13-2010
My Device: Not Specified

Missing Gtalk icon

I recently clicked (first time) on the Gtalk icon in my IMs folder and downloaded the application. For some strange reason, the Gtalk icon went missing after I've installed it.

I've tried the 'show all'/'unhide' solution and searched all folders and still I could not find it. I've restarted my phone and I still can't find it. I've even uninstalled, installed and reinstalled over and over and it's still not there! Smiley Sad

I'm using a Blackberry Curve 8520. Can anyone please help me?
Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Missing Gtalk icon

hmmm... it must be enabled to use with a Service Book, so try sending your service books, and check ALL folders again.

 

 

On your BlackBerry device, go to:

 

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

 

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 


From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

 

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New Contributor
Posts: 5
Registered: ‎10-13-2010
My Device: Not Specified

Re: Missing Gtalk icon

Thanks for your response but after doing that resend service books thing ... I encountered a new problem Smiley Sad

 

My blackberry is having this 'reload software 552' problem *sob*

 

This was after going through the list provided and rebooting as you have written in #3. But when the screen lit up, it took a while before that message came on Smiley Sad

Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Missing Gtalk icon

Any update on this?

 

See the link below, for the download and simple installation instructions.

First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp

Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.

1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎10-13-2010
My Device: Not Specified

Re: Missing Gtalk icon

Thanks for your advice Smiley Happy but I sent my berry back to my service provider and they helped fix it for free. Problem was I couldn't even get DM to detect my device and neither could I do a backup. But I'm back on my berry and glad to have it back <3

 

So, thanks for your help! I even got GTalk already Smiley Happy upgraded to OS5 and it's fantastic!