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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎09-01-2012
My Device: Bold 9900
My Carrier: Virgin

Missing Media Files, Pictures, Music, Video, etc!!!!

 When I click Media/Expore only the Device file folder displays.  The Media file is gone.  My camera had 200+ photos on it, and now it says only 16 pictures available, with 0 items in the Camera Pictures??

 It also says 0 items in Video and Music !! I had media files saved on the device as well as a 4GB SD media card both are blank now. I know the files are still there, however, I just can't see them or access them on my phone. I know that they are there because they appear on my blackberry desktop software when I connect my Bold to my laptop. I've pulled out the battery and restarted my phone over a dozen times and nothing!


If anyone has any suggestions or advice whatsoever that could help. Please Please let me know, its been 3 days now and i dont know what to do!

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Missing Media Files, Pictures, Music, Video, etc!!!!

Hi BBmuser4lyfe,


Welcome to the Support Community!

Have you already tried reinserting the media card as well as the battery and testing? If this did not resolve this, can you please verify that media card support is turned on and that both content protection and media card encryption are disabled on your BlackBerry® Bold™ 9900 smartphone? These KB articles provide more information.

"How to enable or disable mass storage mode on the BlackBerry smartphone." http://bbry.lv/NPwDcG

"How to change the setting for Content Protection on the BlackBerry smartphone" http://bbry.lv/O5DQn7

"How to encrypt files on an installed media card in the BlackBerry smartphone" http://bbry.lv/PuF9M6


Hope this helps.



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Posts: 43
Registered: ‎07-21-2011
My Device: 9530 storm 2
My Carrier: rim

Re: Missing Media Files, Pictures, Music, Video, etc!!!!

My media files are missing on my Q10! Please what advices can be given?? I tried reinserting my media card with no results.
New Contributor
Posts: 7
Registered: ‎09-03-2015
My Device: BlackBerry Q10
My Carrier: AT&T

Re: Missing Media Files, Pictures, Music, Video, etc!!!!


Sorry for the 2 year late reply lol, but the same thing happened to me just yesterday and just now found this forum; as I was searching for ways to solve my problem as well. I found a solution:

If you are able to see your files/folder when you connect your Q10 to a PC/Laptop but still cannot see the same files on your Q10, simply move those files from the BlackBerry to the Computer, and delete the folder that the files were in on your Blackberry. Next, you can either Bluetooth the files from your Computer to phone or simply transfer them normally via USB and the files should be there.

P.S.: I just fixed the issue on my Q10 just now using this method.