Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-16-2013
My Device: torch
My Carrier: AT&T

Missing Photos

Went to my picture folder and all photos are gone.  Even the wallpaper photos are gone.  Any ideas on how to find them?

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Missing Photos

Hello dansanchez and welcome to the BlackBerry Support Community Forums.


Sorry to hear you're having an issue with your photos.


Connect your device to your computer and select USB Drive on the screen when the prompt displays. Check your computer to see if the photos are visible. 


Remove your battery and your media card from your device. Reinsert your battery first then after the device completes the reboot, insert your media card. Check your photos - have they returned? 







Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!