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New Member
Posts: 2
Registered: ‎12-30-2011
My Device: Bold 9650
My Carrier: Verizon

Missing icons on phone screen

Hi I have a 9650 and for some reason when I got visual voicemail, my icons in the boxes on the phone screen went away... no speakerphone icon, no mute, etc. I cant find anything in the manual or online, and since this is the only phone i have access to most of the time, tech support is no help. any suggestions? thank you

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Missing icons on phone screen

Hey Tammiturner,

Welcome to the BlackBerry Support Community Forums.

 

Are these options only missing when using Visual voice mail or when using the phone in general? 

 

Thanks.

-HB

 

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New Member
Posts: 2
Registered: ‎12-30-2011
My Device: Bold 9650
My Carrier: Verizon

Re: Missing icons on phone screen

always missing. thank you!