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New Contributor
Posts: 2
Registered: ‎03-07-2013
My Device: BlackBerry Curve 9320
My Carrier: O2

Mistake on email address.


I really hope someone can help. I've had my Curve for about a year and have changed my password with gmail successfully a couple of times without a problem, but after the last change I can't validate my BB account.  It has my ID username with an incomplete email address but I use another email address for BlackBerry access. It is switching between the two addresses and keeps sending a confirmation email to the incomplete address,meaning I can't access the account at all. Don't know why this is happening as its been fine up til now. And the other little problem is I can't remember the password for the incomplete email address anyway! Any clues please? 

Posts: 96,064
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Mistake on email address.

So in short, your BlackBerryID email account is wrong?


You can edit or change that www.bbid.com

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New Contributor
Posts: 2
Registered: ‎03-07-2013
My Device: BlackBerry Curve 9320
My Carrier: O2

Re: Mistake on email address.

Thank you, problem is will only accept wrong address for ID and sends confirmation and reset password to non existent address.Have validated alternative address but not accepted as ID.