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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-14-2013
My Device: torch 9810
My Carrier: at&t

Mobile network = turning off my phone

Helo everyone!


I would need help. When I turn on the mobile network on my Tourch 9810, after 3 seconds the phone turns off. i only can see this text on the place where the mobile network should be shown: 'initialization failed'. I can not use mobile service..., anybody any idea what can be the problem?

Thank you for the answers!

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Mobile network = turning off my phone

Hey ktito,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I would suggest trying a different SIM card in the BlackBerry Torch 9810 smartphone and then monitor the performance.


Let me know if you have any more questions.





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