09-06-2009 09:26 PM
09-06-2009 09:40 PM
Welcome to the forums sesh_sundaram
I believe caller ID has to also be enabled from your carrier, or else it won't work. The security options has nothing to do with this.
09-06-2009 09:46 PM
09-06-2009 09:57 PM
Sorry, after some digging around I was definitely wrong The content protection should block the caller ID if it is turned "on" for the address book. If it is turned off for the address book then you should be able to see the caller ID.
Take a look at this KB just to be sure your settings are as they should be: http://www.blackberry.com/btsc/KB04903
Also do a battery pull:
1. Remove the battery while phone is turned on
2. Wait a few seconds before inserting it again
3. Allow the long boot up process to finish (takes a few minutes usually)
09-06-2009 10:15 PM
09-06-2009 10:56 PM
To disable the Content Protection option on the BlackBerry device, complete the following steps:
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit
09-06-2009 11:01 PM
Tanzim, I think he wants the content protection to stay on for security purposes. The caller ID should still work if the Address Book is excluded from the content protection, right?
Perhaps there is an IT policy that is blocking it and you should check with the administrator as well.
09-06-2009 11:05 PM
Hi Tanzim -- I have followed your steps verbatim about 15 times now -- after reading manuals and getting advice from other forum members -- who also sent a link to the BB pdf . No luck -- After long weekend I am going to check with my IT guy if he has barred me accidentally with the provider. This is a company phone -- I recently transferred from 8700R to curve 8320 bought off Ebay -- this phone has T mobile logo on it and prompts with T mobile logo when turning on !! I do not know if this has to do anything -- my provider is Rogers in Canada --
09-10-2009 06:31 AM
09-10-2009 08:18 AM
Glad it got sorted out for you