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01-28-2013 04:22 AM
When I look at my emails on my blackberry I have well over 600 emails but on my PC I only have 120.
I have wireless sync turned on so why do the numbers not match or at least appear close?
01-28-2013 05:44 AM
You may be best to speak to your IT helpdesk.. however.....
Assuming you are working on a local copy of your mailfile, check on the server - I know in the past my server and local copies have been verying.
Check for unread items in any folders - this may account for the total unread email count you see on your phone.
01-28-2013 06:20 AM
Unfortunately my IT helpless are of little use when it comes to questions about the Blackberry systems.
What do you mean by "verying"?
My mail file is held on my laptop not the server and I have synchronisation set up to go both ways.
Is there a way of deleting the emails from my bberry without affecting my email on my PC then resyncing my bberry to my PC thereby 'downloading only those currently in my inbox/folders on my PC?
Would that work?
01-29-2013 12:42 AM
Sorry, bad typing on my part. The unread count on the server version of my mail file was higher than the number on my local copy. you will have a copy of your mail file on the server, it's how Lotus Notes works - your local copy is a 'replica' of the server.
There kimono known way to delete the emails from your phone and re sync them without having your IT dept delete you from the BES server and re-add you.
Have you checked the number of unread emails in folders on your laptop? If they were pushed to your device and them you filed them but left them unread they would count towards your total unread on your blackberry.
01-29-2013 05:26 AM
I also thought of that and went through my local email folders and made sure that none of the emails were still marked as unread, I now have only 78 emails marked as unread on my laptop but 391 on my blackberry.
You'd think there would be a relatively simple way to check/resynchronise the differnet locations emails are held to ensure they are all the same...... isnt that the purpose of synchronisation?
Sorry, just a whinge!
01-29-2013 08:03 AM
On your workspace in Lotus Notes you should have an icon for your server copy (same as your local mailfile but with a server name below it).
It can also be stacked, shown by a small arrow at the top right of the icon where you can press and select the server copy to bring it to the top.
Your IT helpdesk should be able to help you with this.