05-18-2013 01:13 PM
05-19-2013 02:50 AM
Support for BlackBerry products is offered via the carriers, in your case it would be Airtel. This is a very good support model because it's your carrier that supplies your month-to-month cellular service and knows how to properly support your phone. The carriers usually have offices conveniently located which makes it easy to take your phone in for inspection.
The fact that you're not getting the support you deserve is troubling to me. BlackBerry devices come with a one-year warranty which should mean that you don't have to bear 80% of the repair cost. If you ever encounter such an incident again, I would suggest you request to have your issue escalated to BlackBerry technical support at no cost to you. That's the avenue that the carriers are supposed to take if they are unable to resovle your issue to your satisfaction.