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New Contributor
Posts: 5
Registered: ‎09-17-2008
My Device: 8830 World Edition - Sprint

Motorola H710 headset stopped working

I've had an H710 headset for almost 2 years without a problem.  Suddenly the person at the other end of my call couldn't hear me (or I was very faint) even though voice dialing on my phone could hear me when I initiated a call.  I read a number of posts that led me to try to clean out the mic hole, which I did but didn't fix the problem.  I ended up buying another H710.  I paired the new headset successfully but voice dialing can't hear me and of course the caller at the other end can't either.  Anyone have any suggestions?  Any assistance would be greatly appreciated. 

New Contributor
Posts: 5
Registered: ‎09-17-2008
My Device: 8830 World Edition - Sprint

Re: Motorola H710 headset stopped working

I neglected to add the pertinent info for my phone.  BB 8830, Sprint, OS V4.5.0.175, voice dialing is Voice Signal VSuite 2.1 Version: 2088 (LVR 47.2) Build 0238.

 

I have performed battery pulls as well as removal and repairing of headsets.  Problem still exists.

 

Thanks,

 

Dennis