09-26-2011 04:05 PM
I have a big problem on my torch 9810, i dont know why but all the apps that i have downloaded i can not move them i mean i do press the menu bottom but the menu does not appears as it has to.
PD: sorry for my enlgish i am not from usa
PD2: i can move any other app that came with the smartphone
10-11-2011 06:16 PM
10-11-2011 08:49 PM
What i am trying to say is that what ever app i download i cant move it from the "all panel" i mean i press the menu bottom but the menu that does appear with other apps does not appear with the downloaded from internet, What i am trying to say is that the old onces can be move easily and the menu pops up but with the downloaded onces i cant even deploy the menu to move the app nothing happens when i press for a long time the app or when i press the menu bottom on the app
10-12-2011 10:42 AM
I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.
Soft reboot :
1) Hit the three following keys at the same time :
- Right Shift
2) wait 2 minutes for the Blackberry to wake up.
Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.
Please tell us if it works for you.
10-14-2011 05:33 AM