10-08-2013 05:37 AM - edited 10-08-2013 05:44 AM
10-11-2013 06:07 PM
Hi Msaenzj and welcome to the BlackBerry Support Community Forums!
Have you tried testing your BlackBerry smartphone before restoring the backup data? Its possible that you may be encountering an error with your backup.
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...